Network Integration Services (NIS)
NIS > Remote Technical Support

Instant remote support, a revolutionary system that allows our Technical Support Representative to remotely access your desktop, has provided business network technology with the world's most up-to-date and efficient method of diagnosing destructive technical situation without any physical interruption whatsoever.

With Affinity’s Remote Technical Support, our Technical Support Representative can take Remote Control of your computer mouse and keyboard to fix your problem while you watch.  The ability to see and control your desktop, allows our Technical Support Representative to solve your problem quickly and efficiently.  Our Technical Support Representatives can fix computer problems, kill viruses, speed up your computer, remove spyware, and eliminate computer crashes.


Our Remote Technical Support can assist you in the following:

Desktop Maintenance

  • Application software installation and configuration
  • Check Software update status
  • Check and reset internet security settings
  • Reduce background running programs
  • Delete unnecessary files from hard drive
  • Scan hard disk for damaged files and folders
  • Initiate Disk Defragmentation
  • Desktop Optimization

Virus Cure Service

  • Scan and eliminate running viruses
  • Find viral files on system
  • Educate user to minimize risks of viral infection
  • Clean, delete and/or repair any infected files
  • Check software update status for security problems

Anti Spyware Service Plus

  • Identify Spyware installed on machine
  • Remove Installed Spyware applications
  • Identify background and hidden spyware
  • Remove, disable, and delete all background spyware
  • Verify internet security levels
 
Affinity Network Solutions. 1010 Wayne Avenue, Suite 280. Silver Spring, Maryland 20910. Phone: (301) 562-7840. Fax: (301) 562-7841. Policies. Contact Us.